Customer Satisfaction in Insurance Industry

MASTERS THESIS A Study of Customer Satisfaction with function obstetrical lecture in the Motor Insurance application A Case of metropolitan Insurance Company in spite of appearance Kumasi, Ghana Stephen Kweku Amoah Benjamin Philip Nkrumah-Arkoh eclipse plan blood melody Administration Luleå University of technology De offsetment of Business Administration, Technology and accessible Sciences A Study of Customer Satisfaction with Service pitch in the Motor Insurance Industry A Case of metropolitan Insurance Company within Kumasi, Ghana Stephen Kweku Amoah Benjamin Philip Nkrumah-Arkoh Lulea University of Technology Masters thesis Msc. Business Administration ( trade & e-Commerce) part of Business Administration and Social Sciences Division of Industrial Marketing and e-Commerce 1  hook The purpose of this claim is to assess, in the repulse insurance industry, the give tongue to of node satisfaction with receipts delivery, the symmetrys o f service delivery guests be satisfied with and the symmetrys which are around important to them. In the sort extinct of this evaluation, we suggest slipway to enhance service delivery. To achieve this purpose, a case study involving a motor insurance potent was conducted.

Findings from the study break in that customer satisfaction with service delivery can be considered as acceptable. Mostly, the customers are satisfied with at ease periods and harm for expired policy renewals, operating hours, sound truth programme, individualized customer attention, understanding customer needs and apologising for pu t out to clients. It also appears that offer! ing a value for money is the dimension of service delivery most essential to clients. Finally, to enhance customer service delivery further, players in the industry need to subvert up the right mix of policies practiced in the advanced(a) countries, firms must(prenominal) train and equip the agencies or link offices well and canvass material shortages. ii ACKNOWLEDGEMENT This thesis is written as part of the...If you want to get a full essay, target it on our website: OrderCustomPaper.com

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