Perfect Pizzeria Essay Example for Free

double-dyed(a) Pizzeria EssayPerfect Pizzeria Restaurants is a chain of 125 pizza establishments around the rural area with headquarters in Madison, Wisconsin. There are three locations in Bloomington, Indiana however they lose financial and employee problems particularly at the location near the Indiana University campus.Each location has one film director and both shift leaders. The employees are mostly college students, with a few gamey school students performing the less dis put to winhere jobs. Nearly all of the employees, with the exception of some film directors, are employed part- conviction and most earned just the minimum wage or slightly above. To address the financial problems, the Perfect Pizzeria managers compen sit downion plan was changed to now being ground on food and beverage costs and sugar targets. If the percentage of food unsold or damaged is very low, the manager gets a bonus. If the percentage is high, the manager does not receive a bonus rat her he or she receives only his or her universal salary. Their compensation is also reflected in the restaurants profit figures which also must reach a certain level for the manager to receive a bonus. Thus the managers knew the criteria being used for their evaluation and hence where to focus their efforts.These profit and loss figures often fluctuate. Knowing the manager cannot be in the store 24 hours a day, some employees make up for their low paychecks by helping themselves to the food. When a friend comes in to order a pizza, extra ingredients are put on the friends pizza. An occasional while or two of pizza by the 18 to 20 employees through turn up the day/evening at the break table also call on the carpets the percentage figure. An occasional bucket of sauce may be spilled or a pizza accidentally burned. Sometimes the wrong size of pizza may be made.In the event of an employee mistake or a burned pizza by the oven person, theexpense is supposed to come from the individu al employee. Because of peer pressure, the night manager seldom writes up a bill for the erring employee. kind of the establishment takes the loss and the error goes unnoticed until the end of the calendar month when the inventory is taken. Thats when the manager finds out if the food loss percentage is high and if there will be a bonus.(Next page)Over time these loss figures increased. To address these problems at the Bloomington location, the manager took retaliatory measures. Previously, each employee was entitled to a free pizza slice, salad, and all the soft drinks he or she could drink for every 4 hours of work. Management decided to raise this figure to 6 hours of work before any free food. Since the employees had received this free food later 4-hours benefit for a recollective time they frequently ignored the rule and took advantage of the situation whenever the manager was not in the building. Therefore, the Perfect Pizzeria manager decided to create an assistant manager stake which could more closely supervise the shift leaders. Each shift leader was now responsible for a team of 3 4 employees who were given circumstantial responsibilities for a particular job such as counter, delivery, food preparation, etc.Employee apathy grew within the pizzeria. There seemed to be a further separation amid the store manager and his workers, who were once a closely knit group. The manager made no onrush to alleviate the problem, because he felt it would iron itself out. The employees who were dissatisfied would quit or they would be content to put up with the new regulations. As it turned out, there were many employee resignations. The manager had no problem in filling the vacancies with new workers, but the loss of experienced personnel was costly to the business.It didnt take long for the new employees to become influenced by the more experienced employees and the unsold/damaged food percentage remained high. and so the manager took a bolder step. He el iminated all the benefits that the employees had no free pizzas, salads, or drinks. The manager tried notwithstanding another approach to alleviate the rising unsold/damaged food percentage problem and make his bonus. He placed a notice on the bulletin board, stating that if the percentage remained at a high level, a lie detector test would be given to all employees. All those found immoral of taking or intentionally wasting food or drinks would be immediately terminated. This did not accommodate the desired effect on the employees, because they knew if they were all subjected to the test, all would be found guilty and the manager would have to dismiss all of them. This would leave him in a worse situation than ever.As the manager sat in his office listening to his beloved Cubs baseball game, he analyzed the months profit/loss statements and knew things were not going to be good. What he did not expect was that the percentage was actually increasing from previous months.Another problem developed at the Bloomington campus location when Jennifer, a latterly hired night shift counter clerk filed a complaint with the regional manager. She stated in her complaint that she was always required to work the late shift and Bill the night manager was decent a bit too friendly. In fact her complaint stated, the only way she could get off from work earlier than other employees was if she would agree to meet Bill on their nights off at Hoosiers, a popular college student club down the street from Perfect Pizzeria.Additionally, there was a glob complaint from a group of male employees that only the attractive female workers were being promoted to assistant managers or shift leaders even though the men had worked at the restaurant longer than most of the promoted women.The incase assignment questions followPERFECT PIZZERIA CASE QUESTIONS(Please type your responses by listing the question fig/letter and then your answers to the questions.)1. List two different manage rial functions/activities the manager has performed. thus give unique(predicate) examples or evidence from the case that explains these two management functions the manager has performed. 4. points)2a. Which of the managerial skills was the manager best at? Explain. 2b. Which of the managerial skills did the manager need to improve? Explain. (4 points)3. List and/or give examples of four (4) different forces or factors from Perfect Pizzerias external environment. Then give a specific example of how each of these could have an reach on Perfect Pizzeria. Please be specific.(4 pts.)4a. The case mentions that some employees put extra ingredients on their friends pizza or take a nibble or two of pizza during their shift. Please discuss whether you smell out this is ethical and your reasons why you feel this way. (2 pts.)4b. What actions could an organization take to prevent these potential ethical violations from happening based on the concepts in the textbook? Explain by applying th ese ideas to this case situation. (4 pts.)5. Review the organizational approaches to managing diversity from Chapter 6. Then discuss or give an example of how you would apply two of these concepts to address the complaints of the male employees regarding the unfair promotions? Be specific. (4 points)6. Give an example from the case of a poor management action and discuss two (2) specific ways you would correct the situation if you were the manager. (3 points)